Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and Korvos Pty Ltd ("Korvos", "we", "us", "our"), governing your access to and use of our website, software products, and related services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business or organisation, you represent that you have authority to bind that entity.

2. Description of Services

Korvos provides AI-powered software products designed to automate business workflows across specific industry sectors. Services are provided on a software-as-a-service (SaaS) basis and accessed via the internet. We may also provide custom software development services under separate agreements.

Access to the Services is granted as a non-exclusive, non-transferable, revocable licence for the duration of your subscription. You do not acquire ownership of any intellectual property in the Services.

3. Account registration

To use certain Services, you must create an account. You agree to provide accurate and complete information, maintain the security of your credentials, and notify us immediately of any unauthorised access. You are responsible for all activity under your account.

4. Subscription and payment

Services are licensed on a monthly or annual subscription basis, as specified in your order. Unless otherwise stated:

• Subscriptions renew automatically at the end of each billing period unless cancelled before renewal
• Fees are invoiced in advance and payable within 14 days of invoice
• All prices are quoted in Australian dollars and are exclusive of GST unless stated otherwise
• We may adjust pricing with 30 days' written notice prior to your next billing period

5. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable Australian law
• Reverse engineer, decompile, or disassemble any part of the Services
• Attempt to gain unauthorised access to any systems or data
• Interfere with or disrupt the integrity or performance of the Services
• Resell, sublicence, or distribute access to the Services without our written consent
• Use the Services to store or transmit malicious code or infringing content

6. Data ownership and privacy

You retain ownership of all data you submit to or generate through the Services ("Customer Data"). You grant us a limited licence to process Customer Data solely as required to provide the Services.

We handle all personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Customer Data is stored in Sydney, Australia (AWS ap-southeast-2) and is not transferred overseas.

7. Service levels

We target 99.9% uptime for our production Services, measured monthly. Scheduled maintenance windows are excluded. If we fail to meet this target, you may be eligible for service credits in accordance with any applicable Service Level Agreement.

We reserve the right to suspend Services temporarily for maintenance, security updates, or to comply with legal requirements, with reasonable notice where practicable.

8. Intellectual property

All intellectual property in the Services — including software, algorithms, models, documentation, and branding — is owned by Korvos or its licensors. Nothing in these Terms transfers ownership of our intellectual property to you.

Aggregated, de-identified data derived from your use of the Services may be used by us to improve our products and services. This data will not identify you or your business.

9. Limitation of liability

To the maximum extent permitted by law, Korvos's total liability under these Terms is limited to the fees you paid for the Services in the 12 months preceding the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunity, arising from your use of the Services.

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian law, including the non-excludable consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

10. Indemnification

You agree to indemnify and hold Korvos harmless from any claims, losses, or damages arising from your breach of these Terms, your use of the Services, or your violation of any applicable law or third-party rights.

11. Termination

Either party may terminate these Terms by providing written notice:

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period
• We may suspend or terminate your access if you breach these Terms, with 14 days' notice to cure (except for material breaches requiring immediate action)

On termination, we will provide a data export within 30 days of your request. After the export window, all Customer Data will be securely deleted.

12. Governing law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising under these Terms.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated with at least 30 days' notice via email or our website. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact us: